Were you ever confused over some administrational stuff that you had to do? There is a free city service hotline in Berlin – and since recently, they also speak English.

The so-called Bürgertelefon (citizen phone) offers answers for all sorts of administrational questions, for instance on:

  • doing your registration (Anmeldung)
  • applying for a WBS
  • registering your car
  • registering a new company
  • marrying 😉

You only need to call 115, or more exact: +49 30 115 on weekdays from 9 am to 5 pm.

By default, a German-speaking operator will pick up the phone but you can ask for an English-speaking one.

The price for a phone call varies: from landline connection, you usually pay the local tariff as you would call a normal landline number (flatrates apply, too). Calling from your mobile phone usually also gets treated as calling a landline number but there may be exceptions.

See also the English info website on 115.

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